TMS Issue Tracking - QA and Production

Can we go over the process and workflow of rate quotes. We recall the email request reply would not come back into the system, and it had to be replied back through the portal. For that reason we avoided using it. Has anything changed ?

Related to carrier performance, the late reason input by a LH agent can get overwritten by a carrier update that is NS (normal service). Maybe Geno can put in a DRS to prevent the update of NS if there is already a late reason code on an event (bu...