TMS Issue Tracking - QA and Production

Invoices > Rejected Invoices

Like the TONU process, can we have a brief walk through on the options on this activity

  • Astrophel Evora
  • May 6 2020
  • Pitney Bowes Review
  • Attach files
  • Astrophel Evora commented
    May 21, 2020 19:14

    Per meeting with Geno, there are two types:

    1. Dispute invoice - notify carrier that there is a mistake that needs to be corrected

      1. After correction the invoice can be processed

    2. Rejected invoice - cannot be processed further once rejected

      1. Carrier will have to resubmit a new invoice

        1. It can be same invoice number or a new invoice number

    Review with Linehaul team

  • Kayvan Shadpour commented
    May 08, 2020 17:35

    if an invoice is flat out rejected, it will go to a permanent rejected invoice status, but if we reject and create new, it will pre-populate the invoice details on to a new invoice entry page to revise and save. All invoice number and date will be the same as the initial invoice

  • Kayvan Shadpour commented
    May 06, 2020 19:45

    There is a possibility that an invoice needs to be rejected after extracting. If the carrier adds a new revised invoice, would the system take it through the regular workflow, or would it still see it as previously extracted?